Case Study - RSSB: Improving Safety Communications
Rail Safety and Standards Board
Improving safety performance is important to many of our clients and none more so than the Rail Safety and Standards Board. Over recent years we have worked on a wide range of projects including various initiatives to reduce human error – particularly in the area of Signals Passed at Danger, or SPADs. In a recent project we investigated the effectiveness of various media used by the rail industry to communicate key safety messages. This found that the material was of a high standard, but that the quality of local briefings and company safety culture was more variable, and had a measurable effect on performance at reducing SPADs.
To raise the standard of briefings generally, RSSB commissioned Risk Solutions to develop a good practice guide on safety communications. The guide took the form of an A5 booklet addressing topics from the competencies and skills of briefers to developing a communications strategy and practical tips on conducting a briefing ‘to remember’. The guide concludes by describing how to evaluate the safety briefing process and describes our system of benchmarking good communications practice.
Download a copy of the RSSB Safety Communications Good Practice Handbook